Purveyor of traditional craftsmanship. We deliver worldwide.

Common Questions

Your estimate provides a price range for the full scope of your intended production. The estimate is divided into three parts: Design Services, Production and Materials.

Design Services consists of design advice, visual proposals, procurement, and project support from beginning to end of the production. Production consists of block making, ink mixing, and labour by our trained artisans. Finally, Materials consists of all paper materials and finishes.

We have standard payment terms. We ask for a 50% reservation deposit of the project total cost to schedule a production slot with our artisans and begin the design process. And the remaining payment will be collected upon completion.

We accept online deposit, checks, and all major credit cards. We also provide financing options with 0% interest for Maybank credit card customers.

On average, our turnaround is within 3-4 weeks upon confirmation. These 3-4 weeks include design proof finalisation, block making, ink mixing, paper materials preparation, printmaking, and packing work. The exact timeline of your project is determined after we assess the project requirement.

In order to maintain our rigorous quality standards, we choose to only take on the volume of jobs that we can consistently satisfy. Due to overwhelming demand, this often means the turnaround time may be more than 4 weeks from the point of contracting.

In certain ’emergency’ circumstances, we are able to cater to accelerated schedules but we take these jobs on a discretionary basis. If you are on a tight timeline and need work to commence faster than our waitlist, please get in touch at hello@letterpress.my

We have introduced several quality checks into the production to ensure the best result possible for your bespoke letterpress stationery. This includes an ideation session to meet your goals, a project kick-off with visual proposal and technical instructions, and support from our consultants throughout the process.

Things go wrong in printing production, period. However, here at TAP, we are ready for the surprises. Depending on the situation, we can explore the alternatives together to get the project back on track as soon as possible.

Proofs of all work may be submitted for customer’s approval and TAP shall incur no liability for any errors not corrected by the customer if proofs are so submitted. Sign-off is required on proofs for production to go ahead, otherwise logo style, type or layout will be at TAP’s absolute discretion.

If the customer does not provide email sign-off, the last proof submitted shall be used in production, unless the customer explicitly rejects the proof for a previous one in writing.

If a special die size or position is required exact measurements must be supplied – if a die size or position differs slightly from a visual proof and no measurements have been given, we cannot be held responsible. Additional charges may be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to the TAP’s discretion, any subsequent changes to such style, type or layout required by the customer may be subject to additional charges on a time and materials basis.

Colour displayed online and mobiles etc are made up of Red, Green and Blue, hence the term RGB. These are the colours created by light and should be used when making web sites, web banners and media for screen use. Colours used for printing on the other hand are based upon inks Cyan (C), Magenta (M), Yellow (Y) and Black (K) – CMYK. By mixing varying amounts of inks colours are created.

The Pantone® Color Matching System (PMS) is a standardised colour reproduction system. By standardising the colours designers/agencies can specify from the Pantone® Colour chart what colour to use. This ensures whoever is printing will achieve the correct colour match. Corporate logos are often created and specific an exact colour to be used. We use Pantone® Color Matching System (PMS) for letterpress printing.

Unless you have Adobe Acrobat, (which is quite expensive if you only need to make occasional edits), then some of the other alternatives can be problematical. For instance, Adobe Illustrator will load pdf’s however, if you don’t have the same fonts on your system that were used in the pdf, then you would need to go back to the originator of the pdf, and ask them to convert all fonts to outlines. But then, if you’re doing that, the originator might as well make the edits! This may also be chargeable.

Generally, no! Some colours are fairly representative whereas others are a long way off. The monitor you view your proof on is a device that mixes colours using red, green and blue (RGB). Without getting too technical, if your monitor has not been calibrated to display a Pantone® colour, then it’s unlikely you will see an accurate representation.

The main problems with these type of programs is that initially, they are not aimed at the print professional. As you know, they can do a superb job creating in-house stationery, presentations etc. and printing directly to desktop machines. One of the main downsides for instance is that if you insert an image in Word this is embedded as a pixel-based image at 72dpi (presumably to keep file sizes down) and consequently would give poor results.

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